Your data, respected.

This website is run by Osmekos Essentials Pvt. Ltd., K-15 A, Sheikh Sarai Phase II, New Delhi 110017, India (“OsmeKos”, “we”, “us”). This policy explains what personal data we collect when you use osmekos.com or buy from us, why we collect it, and the choices you have. We process personal data in line with India's Digital Personal Data Protection Act, 2023.

We only collect what we need to sell you products and support you:

• Order details: your name, email, phone number and delivery address.
• Payment: handled by our payment partners. We never see or store your full card or UPI details.
• Messages: anything you send us by email, phone or the contact form.
• Newsletter: your email address, only if you sign up.
• Technical data: basic device and browser information needed to run the site securely.

• To process, ship and track your orders, and to handle returns and refunds.
• To reply to your questions and provide customer care.
• To send order updates by email and SMS.
• To send our newsletter, only if you have subscribed. You can unsubscribe from any email.
• To prevent fraud and meet our legal, tax and accounting obligations.

Your shopping bag is saved in your browser's local storage so it's still there when you come back. It stays on your device and is not sent to us until you check out. You can clear it at any time from your browser settings.

We do not use advertising or cross-site tracking cookies.

We never sell your personal data. We share it only with the partners who help us serve you:

• Payment gateways, to take payment securely.
• Courier partners, to deliver your order.
• Email and SMS providers, to send order updates.
• Authorities, where the law requires it.

Each partner may use your data only to provide their service to us.

We keep order records for as long as tax and accounting law requires. Other data, such as newsletter subscriptions and support messages, is deleted when it is no longer needed or when you ask us to delete it.

You can ask us at any time to:

• Tell you what personal data we hold about you.
• Correct or update it.
• Delete it, where we're not legally required to keep it.
• Stop sending you marketing emails.

Write to support@osmekos.com and we'll respond within the time the law allows.

The site is served over HTTPS, and access to customer data is limited to the people who need it to fulfil orders. No system is perfectly secure, but we take reasonable steps to protect your data and will tell you if a breach affects you.

Our products and website are intended for adults. We do not knowingly collect data from anyone under 18.

We may update this policy as our services change. The date at the top of this page shows the latest version.

For any privacy question or complaint, contact our grievance officer at support@osmekos.com or +91 95365 45783, or write to Osmekos Essentials Pvt. Ltd., K-15 A, Sheikh Sarai Phase II, New Delhi 110017, India.