Fast out the door. Easy if it is not right.

Orders are packed and dispatched from New Delhi within 24 hours on working days. Orders placed on a Sunday or a public holiday leave on the next working day.

You'll receive a confirmation when you order and a tracking link by email and SMS once it ships.

We deliver to PIN codes across India. Delivery usually takes:

• Metro cities: 2 to 3 working days
• Rest of India: 3 to 5 working days
• Remote areas and the North East: up to 7 working days

These are estimates from our courier partners. Weather, festivals and local restrictions can occasionally add a day or two.

• Orders of ₹999 and above: free shipping
• Orders below ₹999: a flat ₹79
• All prices on the site include taxes. There are no charges at the door.

Cash on delivery is available on most PIN codes. Please keep the exact amount ready. If a COD parcel is refused at the door, we may ask for prepaid payment on future orders.

If you change your mind, you can return unopened products in their original packaging within 14 days of delivery. For hygiene reasons we can't accept products that have been opened or used.

To start a return:

• Write to support@osmekos.com with your order number and the item you'd like to return.
• We'll arrange a pickup where available, or share an address to send it to.
• Once the parcel reaches us and passes a quick check, we process your refund.

If your parcel arrives damaged, leaking or with the wrong product, write to us within 48 hours of delivery with your order number and a photo. We'll send a replacement at no cost, or refund you in full if you prefer. You won't need to return the damaged item.

• Prepaid orders: refunded to the original payment method within 5 to 7 working days of approval.
• Cash on delivery orders: refunded by UPI or bank transfer. We'll ask for your details by email.
• Shipping charges are refunded when the return is due to our error.

Because we dispatch quickly, orders can be cancelled only before they ship. Call +91 95365 45783 or email us as soon as possible. If it has already left, you can return it unopened once it arrives.

Customer care is open Monday to Saturday, 10am to 6pm IST. Call +91 95365 45783, email support@osmekos.com, or use our contact form.